FAQs

On a custom product page you will see the personalisation fields above the add to cart button. Type your pet’s name, paste a share link to the photo, and fill in the optional second line or pose if the product offers one. A live preview shows the name on the product image as you type. There is no extra charge for personalising. See About Us for the full walkthrough.

Up to 14 characters, spaces included. “Juniper” and “Pepper” fit easily; a longer name such as “Captain Biscuit” is 15 characters and would need shortening to “Capt Biscuit”. Type it exactly as you want it printed, with capital letters where you want them, because the name is printed as entered.

We work from a share link instead of an upload. Open the photo in Google Photos, iCloud or Dropbox, create a share link, and set it so anyone with the link can view it. Paste that link into the photo field. To test it, open the link in a private browser window; if the photo shows there without signing in, it will open for us too.

No. We do not send a proof or mockup before production. We print exactly what you send: the name as typed in the field and the photo behind your link. Use the live name preview on the product page, check the spelling, and test the photo link before you order. If you spot a mistake, email us within 24 hours of placing the order.

Yes. The Two-Pet Lakeside Dock Custom Photo Blanket has a photo link box for each pet and one line for both names (up to 24 characters), for example a golden retriever and a tuxedo cat as “Juno & Pip”. On our single-pet designs, send one photo that already shows both pets together and use both names if they fit within 14 characters.

Yes, and many people do. Choose a photo that shows your pet the way you like to remember them, and add their name and, if the product allows, a second line such as a date. Take your time; if choosing the photo is hard, email us and we can talk through which picture will print most clearly. The 60-day return window applies to memorial blankets too.

If we cannot open the link you sent, we will email you rather than guess at a different picture. Reply with a new share link set so anyone with the link can view it. To avoid the delay, test the link in a private browser window before you place the order.

Yes, within 24 hours of placing the order. Email us with your order number and the change, whether that is a corrected name, a different photo link, a new size or a cancellation. After 24 hours your order may already be in production. Full details are on Cancel or Change an Order.

We ship to the United States, Canada, Australia and New Zealand only. Orders ship from the USA. We cannot ship to any other country, so if your address is elsewhere, the checkout will not offer a shipping option for it. More on Shipping & Delivery.

Shipping is free on every order, with no minimum spend and no code to enter. One bandana or three blankets, the shipping line at checkout is zero for all four countries we ship to.

Orders take 1–3 business days to prepare and then 7–14 business days in transit to the United States, Canada, Australia and New Zealand. That is 8 to 17 business days in total, not counting weekends and public holidays. We cannot promise a specific delivery date. See Shipping & Delivery.

Possibly, but not certainly. If you order on a Monday for a birthday three weeks later, you have 15 business days. Most orders fall inside that, but the slow end of the range is 17 business days. If the date is fixed, order earlier or email us before ordering so we can talk it through.

Yes, to Canada, Australia or New Zealand as well as anywhere in the United States. Enter the recipient’s address as the shipping address at checkout. Duties and import taxes depend on the destination country; contact us before ordering if you have a question.

Use the Order Tracking page with your order number and billing email to see your order’s status. If you would like more detail than the status shows, email us with your order number and we will tell you where your order is.

Yes. Every product, personalised items included, can be returned within 60 days for any reason. That covers a photo blanket that is not quite what you pictured as much as a mug you no longer need. Start by emailing us with your order number. See Returns & Exchanges.

We do. We provide a free return label, even when you simply changed your mind. Email us to request it, attach it to the parcel, and send the item back.

Email us within 60 days with the order number, the size you have and the size you would like. We will send a free return label for the one that does not fit. The Size Guide explains how to measure a hoodie you already own so you can pick the new size with confidence.

Within 7 days of us receiving your return, the refund is sent to your original payment method. How quickly it then shows on your statement depends on your payment provider. The Refund Policy has the details.

Yes, if you prefer. Ask for store credit when you request your return. Store credit never expires, so it is there whenever you need a new throw or a bed for the next puppy.

Email us as soon as you notice, with your order number and clear photos of the item and the packaging. Tell us whether you would like a replacement or a refund, and we will reply within 24 hours on business days with the next step.

There are three: 30 x 40 in (76 x 102 cm) for a lap, a crate or a small pet bed; 50 x 60 in (127 x 152 cm) for a sofa or an armchair; and 60 x 80 in (152 x 203 cm) to cover a bed or wrap two people. A 50 x 60 in throw sits nicely across a three-seat sofa. The Size Guide goes room by room.

They are the two blanket options, and both carry the same printed design on the front. Sherpa adds a sherpa-style back, the one people tend to pick for curling up on cold cabin nights; Fleece is the simpler, lighter-feeling option that suits a couch throw used all year. If you would like the option described for a particular product, email us. For care, follow the care label that comes with the item.

They are unisex sizes. Hoodies and crewneck sweatshirts come in S to 3XL, long-sleeve tees in S to 3XL and short-sleeve tees in S to 2XL. If you plan to layer a sweatshirt over a flannel, many people go one size up; if you like a closer fit, stay with your usual size. The quickest way to choose is to lay a top you already love flat and measure it, as the Size Guide explains. Email us for exact measurements of a style and size, and we will confirm them.

Bandanas are sized S, M and L by your pet’s neck, measured where the collar sits. Pet beds come in Small, Medium and Large; measure your pet sleeping stretched out. Crate mats are named for the crate: Small for a 24 in crate, Medium for 30 in, Large for 36 in and XL for 42 in. The Size Guide shows how to measure each.

Mugs come in 11 oz and 15 oz. Pillow covers come in 16 x 16 in and 18 x 18 in and are covers only, so choose the size of the insert you have. Ornaments are one size.

The payment options available are shown at checkout. Whatever appears there is what we can accept for your order at that moment. The Payment Methods page explains how payment works.

No. Adding your pet’s name, photo link and optional second line or pose is included in the product price. The price you see on the product page is the price you pay for the item, and shipping is free.

An account is handy: My Account lists your past orders and saves your details for next time. Whether or not you use one, you can always check an order’s status on Order Tracking with your order number and billing email.

We use your photo only to make your order. Customer photos are deleted 30 days after delivery. If you would like a photo removed sooner, email us. Read more in our Privacy Policy.

By email only, at [email protected]. We reply within 24 hours on business days. For a specific request, the Submit a Ticket page has ready-made subject lines, and Contact Us explains what to include.